ICT GROUP Appoints Karen V. Batungbacal President Of ICT Asia-Pacific

March 11, 2004 (PRLEAP.COM) Business News
( EMAILWIRE.COM, March 09, 2004 ) NEWTOWN, Pa — ICT GROUP, INC. (NASDAQ: ICTG), a leading global provider of customer interaction and business services outsourcing solutions, today announced that Karen V. Batungbacal has been appointed President of ICT Asia-Pacific. She will
be responsible for overseeing the Company's existing operations in the Philippines and Australia, as well as future expansion initiatives in other Asian countries.

Prior to joining ICT GROUP, Batungbacal most recently served as Chief Executive Officer for Source One Asia, where she was responsible for both its Philippines operation and international business development initiatives. Source One Asia is a joint venture of Source One and Customer Contact Centers (C-cubed), a company Batungbacal launched and founded, which had become one of the largest third party contact centers in the Philippines.

Batungbacal also previously served as regional manager for American President Lines in the U.S. and Asia, where she was responsible for its logistics, customer service and customer satisfaction/research divisions. She formerly held executive positions at Citibank and various companies of Benpres Holdings Corporation, a leading Philippines infrastructure and utilities conglomerate.

According to Jack Magee, Executive Vice President of ICT Global Operations, "With extensive experience in global outsourcing, customer service and total quality management leadership, Karen is uniquely qualified to support ICT GROUP's business development and expansion initiatives in the Asia-Pacific region."

Batungbacal completed her undergraduate and graduate education in the U.S., having obtained a BS degree from the University of Notre Dame and an MA degree from Princeton University. She currently serves as president of the Contact Federation Philippines (CFP), which she co-founded in 2001, and is the umbrella organization for the contact center industry in the Philippines. Additionally, she previously served as president of the Customer Service Association of the Philippines (CSAP), which she also co-founded in 1997.

ICT GROUP, headquartered in Newtown, Pa. (U.S.), is a leading global provider of customer interaction and business services outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, acquisition, up-selling/cross-selling,
technical support, market research and database marketing as well as e-mail management, data entry/collections, claims processing and document management services, using our global network of onshore, near-shore and offshore operations. ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted CRM technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company's fully integrated contact center operations. To learn more about ICT GROUP, visit the Company's website
at www.ictgroup.com.

Media Contact:
Jackie Amendolari, 267-685-5018
Financial Media Contact:
Berns Communications Group, LLC
Michael McMullan, 212-994-4660

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