COLORADO BANKER PUBLISHES “THE NEW FACE OF BANKING: THE WELL-TRAINED TELLER” BY DR. LINDA EAGLE (NEW YORK, NY) – March 21, 2005

Dr. Eagle addresses the impact that superior teller and customer service has on the survival of retail banking up against the popularity of online banking. “Suddenly ‘value-added service’ has a renewed purpose,” says Dr. Eagle, “as customers begin to question the value of opening an account in their local branch and paying the service fees, when they can get the same products and rates online, for minimal fees. Your tellers and platform staff are your inducement.”

She goes on to explain that efficient and effective teller training is not only about teaching customer service skills, but communication skills and sales techniques as well. Because regulatory compliance is a renewed concern of banking and financial institutions, tellers must be knowledgeable about the regulations and be prepared to explain these stricter guidelines to customers. Online teller training provides the solution. States Dr. Eagle: “Affordable and cost-effective, online teller training provides consistent, professional training to your tellers, while also functioning as an always-accessible regulatory reference.”

Dr. Eagle is an acclaimed expert in the banking field, having worked with over 200 banks in Edcomm’s 18-year history. She has been featured in numerous publications, including: American Banker, Bank Technology News, Collections and Credit Risk, Teller Vision, Smart Business Now, Philadelphia Business Journal, and USA Today. Dr. Linda Eagle’s educational background in psychology, business and communications contribute to her unique insight, making her a skilled author. Dr. Eagle’s articles are unique in her uncanny ability to communicate with readers. Linda has also appeared on several local and national radio and television news programs.

The Edcomm Group is an 18-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com

Lauren Tosti
Public Relations, The Edcomm Group
1-888-4EDCOMM
lauren.tosti@edcomm.com