AllMed Announces Customer Satisfaction Survey Results

PORTLAND, Ore. – AllMed Healthcare Management announced today the results of its annual Customer Satisfaction Survey. The independent review organization (IRO) surveyed over 200 healthcare insurers and re-insurers, medical management firms and TPAs which it works with in over 30 states.

“In six of the seven areas measured, our clients said our service improved over last year,” said Skip Freedman, M.D., Medical Director at AllMed. “We understand the time constraints our insurance and managed care clients are under, to meet mandated review deadlines for preauthorizing treatments and responding to appeals on claims. As a service provider focused on continuous improvement, we’re happy to see that our clients feel we made progress in our service delivery over the past year.”

85 percent or more of AllMed’s customers rated the company as Excellent or Above Average in the following categories: Quality & Thoroughness of Reviews, Turnaround Time, and Physician Availability and Responsiveness. Overall, 94 percent of AllMed’s customers rated AllMed’s customer service as Excellent or Above Average.

“Although IROs are buried deep within the US healthcare system, we play a critical role in reducing the cost and improving the quality of healthcare, along with patient safety,” said Andrew Rowe, AllMed’s CEO. “Other research that we’ve done shows that for every dollar our customers spend, they save $17 in healthcare costs.”

About AllMed Healthcare Management
Founded in 1995, AllMed is a URAC-accredited independent review organization (IRO) serving insurance payers, medical management firms and hospital chains, nationwide. Reviews are conducted by board-certified physicians in active practice. AllMed’s growing customer base includes premier organizations, such as HealthNet, American Health Holding, Tenet Healthcare, several Blue Cross/Blue Shield organizations, TriWest Healthcare Alliance, HCA and other leading healthcare payers. More information about AllMed can be found on the company’s Web site at www.allmedmd.com