Telecorp Products Inc. Launches CentrEE IQ Plus Time-saving Agent Management Capabilities Improves Workflow

Walled Lake, MI. – March 2007, Telecorp Products Inc., a 22-year veteran in call center management software and display technologies, is announcing the launch of CentrEE IQ Plus. New exciting enhancements and capabilities have been added to Telecorp’s CentrEE IQ in order to help Telecorp existing and potential customers benefit from the latest tools in agent performance management technology.

CentrEE IQ Plus is a browser-based application easily configured to suit the needs of the individual user. It allows managers and supervisors to view both the real-time queue and the agent workstates from anywhere, at any time to conveniently manage operations.

Not only does CentrEE IQ Plus allow a user to observe call activity at different locations or in different skill-based groups within a single interface, it also provides the user with the capability to display real-time statistics for the different groups simultaneously.

CentrEE IQ Plus improves and accelerates a user’s workflow process by filtering for agent workstates pertinent to the task at hand. User-defined thresholds alert managers and supervisors when a call-handling situation becomes critical.

CentrEE IQ Plus represents an efficient way to manage real-time agent data from anywhere at any time. Centralized management will improve consistency of service.

To learn how CentrEE IQ Plus can help manage your real-time data to improve operational workflow and reduce your contact center costs call 1-248-960-1000 or visit http://www.telecorpproducts.com

Telecorp Products Inc.
2000 E. Oakley Park Rd.
Walled Lake, MI 48390
Call us at 1 800 634 1012 or 248 960 1000
Email: sales@telecorpproducts.com
http://www.telecorpproducts.com