July 28, 2007 (PRLEAP.COM) Technology News
LONDON - July 28, 2007 - ServiceBench, the leading provider of web-based service management solutions, today announced the availability of a new Extended Warranty Solution, a comprehensive, web-based offering designed to help manufacturers establish, market and manage extended service agreement programs for the products they sell.

The Extended Warranty Solution simplifies the development of an incremental revenue stream from the sale of extended service agreements and uses powerful analytics to provide deeper insights and enhanced control over the customer experience for improved service and more effective brand management.

"Increased competition and shifting buying behaviours are challenging manufacturers to discover new methods of developing more profitable customer relationships while reinforcing brand loyalty," said Michael Dering, CEO of ServiceBench.

"Our Extended Warranty Solution simplifies the process of selling and managing extended service agreements; providing our customers with a deeper connection to their consumer while adding a new profit centre to their business."

ServiceBench Extended Warranty is a web-based solution with modules designed to simplify the sales and marketing of extended service agreements. The solution also contains tools to streamline scheduling and adjudication of under-warranty repair claims that are covered by the agreements.

Powerful analytic capabilities within the Extended Warranty solution capture valuable product and service data to help optimise the customer experience and identify cross-sell and up-sell opportunities.

"Extended Warranty is the latest addition to our set of solutions designed to help organizations deliver the best possible service experience to their customers," comments Dering.

"Manufacturers now have the ability to sell service contracts directly into their customer base; helping them to optimise a critical component in the service supply chain and reach new levels of service excellence."


About ServiceBench

ServiceBench is a leading provider of service management solutions that integrate post-sales service activities including service call management, field service management, parts management, claims management and service contract management.

The ServiceBench on-demand system easily enables service transactions between manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers.

ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage.

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