IMS Business Practices Achieve Quality Recertification
August 24, 2007 (PRLEAP.COM) Health NewsIntegrated Medical Systems International, Inc. (IMS®) has been recertified to ISO 9001:2000 International Quality Management standard. Certification to ISO 9001:2000 conveys that an accredited, independent third party has audited IMS and certified that consistent business practices are being applied in the way IMS accomplishes work and meets customer requirements.
IMS, the InstrumentReady™ Company, provides clinical process improvement and surgical instrumentation management and repair services. Healthcare facilities benefit from combinations of IMS programs, customized to meet their unique needs. The goal is to ensure instruments and equipment are ready when the surgical team is ready.
IMS CEO Gene Robinson says quality is paramount in the medical field, and IMS has gone to great lengths to document that procedures comply with international standards. "We record a wide range of activities to ensure that we have a harmonious quality management system," says Robinson. "For example, we track customer interaction and satisfaction, measure our warranty rate percentages, track our average turn times and percentage of orders shipped by the promise date, and measure work issues discovered in our internal QA processes. For a company providing medical services, quality isn’t optional. ISO 9001:2000 certification provides additional assurance for our customers."
Over 2,000 healthcare facilities throughout the United States have partnered with IMS. Headquartered in Birmingham Alabama, with labs in Florida, Alabama, Arizona and California, IMS employs more than 600 professionals nationwide. IMS works with facilities to help increase surgical caseload capacity, maximize instrument performance and simplify the operating room environment – thereby reducing frustration and minimizing downtime associated with instruments that are not ready. To learn more, visit www.imsready.com