Wellcome Trust Entrusts Selection Services with the IT Support for Wellcome Collection

September 08, 2007 (PRLEAP.COM) Technology News
8th September 2007 - Selection Services today announced that it is providing the IT support for the UK’s newest public gallery, Wellcome Collection www.wellcomecollection.org which opened in London in June 2007. Selection Services is providing 24/7 proactive monitoring of the gallery’s IT environment to ensure smooth daily running of the attraction which will help ensure a positive experience for visitors who come to learn more about development of medicine through the ages and across cultures.

Wellcome Collection, the new £30 million visitor attraction from the Wellcome Trust, is a unique mix of galleries, events, and meeting, reading and eating places situated in an impressive nine-storey building next door to the Trust’s headquarters in Central London. During its first month of opening over 25,000 people visited and almost 1,000 took part in public events and tours.

As well as predictive monitoring, which alerts Selection to any system failures in advance so they can be intercepted and fixed before any downtime occurs, Selection provides a four hour on site response service and an extended hours helpdesk to support the weekend and evening opening times of the gallery.

The additional support requirements of Wellcome Collection’s IT infrastructure are now encompassed within Selection’s existing multi-year contract with the Wellcome Trust, which also includes support for 160 Intel-based servers and 50 Cisco switches and VoIP environment.

“The opening of Wellcome Collection was a huge landmark in the delivery of the Trust’s mission to foster understanding and promote research to improve human and animal health. We needed to be confident that the technology infrastructure supporting the Collection would run without a hitch,” commented Richard Gough, operations manager for the Wellcome Trust. “Selection has proved to be an exemplary IT support partner over the last two years, and the decision to extend the contract to include Wellcome Collection was a natural progression of our relationship.”

“A smooth-running IT infrastructure is critical to the success of any business, but with such a high profile, public-facing facility such as Wellcome Collection it becomes even more critical,” said Alan Cantwell, CEO of Selection Services. “It is testimony to our ability to consistently deliver high quality IT support and services, that the Wellcome Trust entrusted Selection with the support for this new visitor attraction and expanded the agreement with us.”

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About The Wellcome Trust www.wellcome.ac.uk
The Wellcome Trust is the largest charity in the UK and the second largest medical research charity in the world. It funds innovative biomedical research, in the UK and internationally, spending around £500 million each year to support the brightest scientists with the best ideas. The Wellcome Trust supports public debate about biomedical research and its impact on health and wellbeing.

About Selection Services www.selection.co.uk
Founded in 1992, Selection Services has quickly established itself as a major force within the IT services industry and a market leader in computer maintenance, enterprise systems management and professional services.

The company has more than 300 technical, service and business professionals supporting a diverse client base of over 400 organisations across the UK, Europe and the US. Among the client base notable names such as Bibby Financial Services, Liberty, Hobbs and Avis UK enjoy long-term managed service solutions. Through Selection Services’ in-house service delivery teams, added value is provided to clients by leveraging partner status with IT vendors, including HP, Microsoft, Novell and Citrix, enabling Selection Services to accommodate and satisfy all client requirements.

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