CustomerReach Announces Real-time Web Visitor Monitoring and Live Chat Server Software
September 21, 2007 (PRLEAP.COM) Technology NewsTAMPA, FL – September 21, 2007: CustomerReach Corporation today announced pricing and availability of CustomerReach Server Edition – a live chat product that allows companies to pay a one-time fee for a customer service desktop product as an alternative to enrolling in a monthly subscription service. Until now, the main alternative was to have a chat company store data on its server, including customer transcripts. That data was then unavailable for integration with other systems. Now businesses can experience the benefits of a live customer service chat program that allows greater security, ease of use and data control while lowering the total cost of ownership.
“The Server Edition is an important breakthrough for the live chat software industry,” said Cathy Hastings, president and COO of CustomerReach. “This is the first desktop customer service instant messenger for company websites that gives businesses the freedom and flexibility to run on their own server. The software is designed with Fortune 500 companies in mind yet is affordable for everyone with a website.”
CustomerReach Server Edition is based on CustomerReach’s flagship live chat software product. The live chat software gives businesses the opportunity to chat with customers while they are visiting the company website to provide help and support, which in turn increases customer satisfaction, increases conversion rates and reduces shopping cart abandonment. In addition, unlike other live chat software, CustomerReach offers unique benefits such as a supervisor monitoring option and the ability to have more than one agent in a chat to ensure no question goes unanswered. CustomerReach is also the only true instant messaging chat service on the market. Rather than using html polling to check periodically for online customers, CustomerReach uses a socket connection, which allows the software to perform more efficiently and reliably with lower latency. The result is smoother, faster communication than any other product offers.
Other features of CustomerReach’s live chat software include an easy-to-use, fully customizable interface with agent-to-agent chat capabilities; keyword monitoring, which allows an agent to see which key words a customer may have used to find the website, and a knowledgebase that stores informative articles and documents accessible by web link, which an agent can send easily to the customer. In addition, customer service agents can view a visitor’s geographic location using the geolocation feature, which helps inform agents of other possible cross-selling opportunities.
Pricing and Availability
CustomerReach Server Edition is available for $499 (U.S.) with up to 5 concurrent users. Qualifying users of competing products can upgrade for $399. Full product pricing and availability information is available at http://www.customerreach.com. CustomerReach Server Edition is available for Windows 2000, 2003, XP and Vista.
CustomerReach provides live chat and visitor monitoring software for companies doing business online. The CustomerReach software allows companies to track, monitor and communicate with their website visitors in real-time. This gives companies an advantage by increasing sales, lowering customer service costs and enhancing the customer service experience. CustomerReach is headquartered in Tampa, Florida, and provides solutions to companies worldwide.
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