Society of Workforce Planning Professionals and CRMXchange Announce First Workforce Management Virtual Symposium Oct 31st – November 2nd, 2007

September 26, 2007 (PRLEAP.COM) Technology News
MONTVALE, NJ, September 26, 2007 — In real-time over three days, contact center workforce planning professionals will learn from industry experts at virtual workshops, chat with peers in an online networking group, meet top vendors in the cyber exhibit hall and have access to a reference room with the latest information on the hottest industry topics. All at one low price and without ever leaving their offices.

The Society of Workforce Planning Professionals, devoted to facilitating education and networking opportunities among workforce planners across all industries, and CRMXchange, pioneers of the Internet and recognized as the “event site” for their expertise in the hosting and marketing of Webcasts and other online events, announce the first annual Workforce Management Virtual Symposium to be held October 31st through November 2nd, 2007.

The online symposium will feature a keynote address by Penny Reynolds, founding partner of The Call Center School, on today’s top five workforce management trends. Learn what’s hot and what’s not in the area of workforce planning and management. She will also lead a workshop on getting and keeping bodies in seats.

Vicki Herrell, executive director of the Society of Workforce Planning Professionals, will lead a must-attend workforce management certification workshop. Other key conference features will include end-user case studies and an end-user round-table.

Reynolds, a noted educator, is in demand as a speaker at industry conferences and association meetings. Prior co-founding The Call Center School, she was the senior trainer/developer for Call Center University (CCU) in the areas of workforce management, recruiting/hiring/training, call center mathematics, traffic engineering, performance measurement and management, call center technologies and staff retention.

For a single low-cost corporate registration fee — and no expensive travel or time lost out of the office — planning professionals can attend the sessions that best meet their needs, either together or individually on different session tracks. All sessions are recorded and available on demand for 30 days after the conference, giving those who could not attend the opportunity to view the missed sessions.

Learn what others are doing in their contact centers, meet colleagues, pose questions, and offer insights. Visit the reference room for articles on forecasting, scheduling, new product capabilities, industry announcements and market information.

For more information about the Workforce Management Virtual Symposium contact Larry Matte or Sheri Greenhaus at (201) 505-1743 or