Research Agency Retail Eyes Named One of Britain’s 40 Fastest Growing Technology Companies
October 04, 2007 (PRLEAP.COM) Technology NewsMILTON KEYNES – 4 October 2007 – Milton Keynes based Retail Eyes has debuted in the prestigious Sunday Times Tech Track 100 report as one of the top 40 fastest growing private technology companies in the UK. The report, published in The Sunday Times on 30th September saw Retail Eyes rank 37 in the Tech Track 100 table. Retail Eyes is the only market research firm to feature in the table.
Retail Eyes’ sales grew by over 101% per year between 2005 and 2007, from £762,000 to £3,084,000. The firm uses over 140,000 mystery shoppers to carry out over 12,000 mystery visits throughout the UK each month.
“Our world class, proprietary technology has been at the foundation of our success since we launched in 2003,” commented Tim Ogle, Chief Executive at Retail Eyes. “We have harnessed the power of technology and combined this with innovative methodologies to create a genuinely unique proposition in the customer engagement field. The accuracy, timeliness and shear power of the information we collect and analyse provides clients with dynamic performance management tools which enable measurable improvements in their business.”
Founded in 2003, the company now employs over 60 staff at its offices in Wicken, Milton Keynes and lists over 65 of the country’s best regarded retailers and service providers amongst its clients. Clients utilise web based, real-time feedback from genuine customers to understand and improve the service being delivered as well as to measure the delivery of brand and operational standards.
“We are very proud to be included in the Tech Track 100 report and it is a credit to our world class IT and customer service teams that we have seen such rapid growth in the business”, continue Ogle. “We are fortunate to have a great team that understand the vision of the business – they have constantly adapted and worked tirelessly in providing a truly inspirational service to our clients. Inclusion in the study is a ringing endorsement for the whole team and offers recognition for all their efforts.”
Retail Eyes utilises its own proprietary leading-edge technology to provide clients easy access to detailed information and insight about their customer service. All this information can be found at the a click of a button, in virtually any format desired, online, 24 hours a day, 365 days a year, giving businesses a better understanding of what they and those on the front line can do to improve their customer’s experiences. Retail Eyes deploys web based and mobile telecoms driven software solutions that provides 24/7 analytics on company performance and delivers individual store level reports to its clients within 24 hours, unlike other research agencies which can take up to 6 weeks, often limiting their effectiveness.
About Retail Eyes
Retail Eyes is the UK’s fastest growing customer service evaluation business and employs over 60 staff from its UK offices in Milton Keynes. Ranked at 32 in Marketing Magazine’s Market Research League Tables and 37 in The Sunday Times Tech Track 100, Retail Eyes deploys world beating technology and an innovative approach to deliver customer service evaluation and business development programmes to clients in a variety of sectors. Clients include Virgin, O2 (UK), Intercontinental Hotel Group, Spirit Group, Red Bull, William Hill, JD Wetherspoon, WH Smith, SUBWAY™, Alliance Pharmacy and HMV. For more information, visit www.retaileyes.co.uk.
About the league table
Now in its seventh year, The Sunday Times Microsoft Tech Track 100 annual league table is compiled by Oxford-based research and events company Fast Track.
In addition to title sponsor Microsoft, the league table is co-sponsored by
League table criteria
Sales growth is measured by compound annual growth rate (CAGR) over two financial years to the latest available audited accounts or independently verified financial statements; either 2004 to 2006, or 2005 to 2007. A minimum of 25 weeks’ trading in the base and latest years was required. For financial years lasting less or more than 52 trading weeks, figures were annualised on a simple pro-rata basis.
Annualised sales had to exceed £100,000 in the base year (2004 or 2005) and £3m in the latest year (2006 or 2007). Companies had to show an increase in sales in their latest year, plus forecast sales growth. They were not required to be in profit.
Companies had to be unquoted, independent and registered in Britain.
The research was carried out by Fast Track between 1st May and 3rd August. All companies were interviewed by telephone and the majority (83) have also been visited by the Fast Track research team.
Dan Brown or Chris Klopper
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