vrAgent.com RELEASES NEW CUSTOMER REVIEW FEATURE
October 06, 2007 (PRLEAP.COM) Travel NewsSAN JOSE, CALIFORNIA - October 6, 2007 – vrAgent.com a web-based vacation rental intermediary, has launched a new feature that allows customers to review and share detailed information about individual rental units. This is unique in the vacation rental industry as most vacation rental web sites and travel websites in general do not offer unit specific customer reviews.
The Customer Review feature is customized to allow vacationers a chance to comment on specific units that they stayed in, right down to the coffee maker. According to company CEO, Scott Kim, “Generic reviews of condo complexes are of limited value to potential guests. Unlike hotels, where all the units are more or less the same, each vacation rental unit is unique, some more updated than others. Customers want to know the quality of a specific rental unit and value what others have to say about it. ”
This unique feature allows vrAgent.com to offer potential customers personal and up to date property reviews to help them make informed decisions on their next vacation rental. vrAgent.com sends customers a Thank You letter and an automated survey for comments on their accommodations. Ratings are based on a 1 to 5 scale for Cleanliness, Amenities, Location, Services and Overall Experience. Guests are also given an option to write detailed comments.
The Customer Review feature is also a great tool for both property managers and vacation homeowners. Property managers use the information to address any issues concerning the properties they represent. Furthermore, vrAgent.com uses the data to ensure that they are representing the best properties available. Kim adds, “As a partner with Property Managers, vrAgent.com can provide honest evaluations of their rental units and participate in improving overall customer satisfaction.” The Customer Review feature does include a screening process that removes any profanity or inappropriate information from the system. Otherwise, the reviews are genuine and unfiltered.
VrAgent.com was founded in 2001 as an on-line service company for consumers seeking vacation rentals and other traditional vacation lodging. Their primary vacation destinations include Mammoth Lakes, Lake Tahoe, Park City, Gulf Shores, Hilton Head, Myrtle Beach and Destin. The company is located in San Jose, California.
For additional information or to schedule an interview, call 1-800-430-9941 or visit our web site at www.vragent.com.