TraveLeaders Contracts Reservation Center, Inc. for 24/7 Call Center Services

October 06, 2007 (PRLEAP.COM) Travel News
Agoura Hills, CA- Reservation Center, Inc., a leading provider of 24/7call center services to the travel industry, announced today that it has entered a new supplier partnership with TraveLeaders, a Florida-based travel agency with 2006 sales in excess of $200 million. TraveLeaders offers its clients diverse travel opportunities throughout the world, and now its clients will also be offered the convenience of Reservation Center’s after-hours call center support for all their emergency travel needs.

Reservation Center’s seamless 24/7 call center services enable travelers to access a qualified travel professional who can modify or create new reservations for air, hotel, car, limo and rail. Digital voice recording is also provided for 100% of calls to ensure a high level of client satisfaction and to support accurate and amicable dispute resolution when needed.

“TraveLeaders redefines the travel agency role by aiming to consistently provide corporate and leisure clients with innovative solutions and excellent customer service both nationally and internationally,” said Omar Jimenez, President of TraveLeaders.” Our new partnership with Reservation Center will help take our services to the next level with its state-of-the-art call center technology.”

“With our number one priority being client satisfaction, we are confident that our call center services will enhance the bottom-line success rate for TraveLeaders’ corporate accounts,” said Dic Marxen, President and CEO of Reservation Center. “Our significant investment in technology and staffing brings value to travel agencies of any size, and particularly to large organizations seeking to streamline without compromising professionalism in this very competitive marketplace. We look forward to working and growing with TraveLeaders and are proud to be associated with such a high-profile agency.”

Reservation Center, Inc. is a privately held corporation that has provided call center services to the travel industry for over 32 years, adding hotel marketing services in 1993 under its CCRA International brand. Core services include digital voice recording, CallTrak online activity reporting, e-mailed itineraries, customized answering for personal touch 800-numbers, ROAM online ticket monitoring and a state-of-the-art digital voice recording system.

TraveLeaders started as a simple concept when 21 visionary independent travel agency owners joined forces to streamline operations and increase market reach while retaining the same commitment to their customers. TraveLeaders specializes in providing business and leisure travelers with the best options to suit their specific needs time and time again.