The Art of Service releases CMDB - Configuration Management Tool Kit based on ITIL
October 23, 2007 (PRLEAP.COM) Technology NewsBrisbane, Australia, October 23, 2007 The Art of Service, the leading provider of IT Management Education solutions today released the updated version of the Configuration Management Toolkit. The Configuration Management Tool Kit provides a wide variety of resources to boost your understanding and ability to implement a Configuration Management based on ITIL in your organization.
Contents include Configuration Management Objectives and Goal templates, Configuration Database (CMDB) Design template and a template for Configuration Item (CI) Verification and Audit. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Some of the documents in this kit include:
Configuration management database (CMDB) design Document template
Business justification document
PowerPoint presentation explaining the process of Configuration management
Configuration management review template
Project and implementation plan template
Communication plan to describe Configuration management to your organization.
Policies, objectives and scope overview template
Specific objectives and goals template
Configuration process manager role(s) definition
Status accounting guidelines statement
Verification and audit plans document
Request for Configuration (RFC) template
Key Performance Indicators and Other Metrics definition template
The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.
About The Art of Service
The Art of Service's products and services help companies achieve IT Service Management Excellence by being their (ITIL) Framework Educator of choice.
The companys deep understanding of educational and service management best practices has made it the solution provider of choice for government and commercial clients. We serve over 3000 active International clients with a growing team of A-playing professionals. Our 2007 revenues will exceed a 50%+ annual growth rate. For more information, visit http://theartofservice.com
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